Research Article
Wirkung und Qualität kombiniert
Ein Qualitätsmanagementsystem für Theater
Abstract
This paper presents and discusses an impact-oriented quality management approach in the arts. First, the business-management understanding of quality management is defined and then – based on theoretical and conceptual considerations – linked to the creative context and the question of how cultural organizations perform. Subsequently, a model for an impact-oriented quality management approach (Theater Quality Frame) is presented, which has been developed as a pilot project at a Swiss theater and is currently in use. The model combines a process map, which contains all the theater processes, with a performance monitor, which serves as a measuring instrument for the organizational objectives. The Theater Quality Frame is compatible with the international ISO 9001 quality management standards. Finally, the presented impact-oriented quality-management approach is discussed from a practical and organization-theory perspective.
Keywords
2017 (1)
Evaluation im Kulturbereich

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Keywords
- aesthetics
- higher education
- cultural diplomacy
- career, professional role
- audience studies
- Business
- digitalization, digitization
- diversity
- empirical aesthetics
- entrepreneurship
- development, transformation
- ethics
- Evaluation
- festival
- film
- social change
- ideology
- staging
- communication
- Concert
- creativity
- culture
- arts organizations, cultural organizations
- fincancing the arts
- cultural history
- cultural economy
- cultural policy
- cultural sociology
- audience development, art education
- arts administration, arts management
- cultural industry
- cultural sciences
- art
- arts research
- curating
- artists
- leadership
- management
- marketing
- market
- media
- methods development
- museum
- music
- opera
- orchestra
- organization
- law
- community arts
- state
- urbanism
- dance
- theater
- theory development
- tourism
- civil society, third sector